Terms and conditions
All contracts of sale made by us shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the Customer with whom Something Kawaii is dealing.
Prices
All our prices are quoted in British pounds and inclusive for UK customers.
Delivery
If an item is available, we will try and send out all UK orders within one working day of receipt of payment, subject to security checks. You should expect to receive your goods within 2-3 working days. International orders may take longer due to the extensive security checks. Although we always make every effort to deliver goods within the estimated time, delays are occasionally inevitable however we have no control over them. Please note that during Christmas or other peak times, we may not be able to ship the items the same day as stated and there may be delays in shipping your order out. The time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to terminate this agreement or refuse the delivery or to claim for any expenses, loss of profits, or other consequential losses whatsoever. No contract will exist between us and the customer until the goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and despatch of the goods.
If an incorrect address has been given to us with the order, we reserve the right to charge for any extra carriage costs incurred. If you do have any queries about the delivery or the items when you receive them, simply email us and we will normally respond to all emails within one working day.
A signature is required for recorded deliveries, so please make sure that someone is available at the delivery address to receive the item. The items are sent out by standard delivery, tracked delivery, special delivery, tracked (international), or Parcel force. Please note that, as with any mail-order company, delivery is out of our hands once the order has been dispatched from our warehouse. As we use Royal Mail for all our postal services, all the deliveries are subject to their terms and conditions. In the case of a product being damaged or lost in the post, compensation should be sought from the Royal Mail service and subject to their terms & conditions. We will assist you where possible to claim back your loss. Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost. If for any reason the product is returned to us by Royal Mail we reserve the right to charge the customer for redelivery.
Even though our shopping cart can calculate the exact shipping cost for your order, we reserve the right to change it when necessary.
International Duties and Taxes
The customer is responsible for any and all import duties, taxes, or brokerage fees. We are not responsible for these charges. Please contact your local customs department for more information.
Please note, due to the law changes European customers will have to pay VAT at your end now starting 1st of July 2021.
Guarantee
All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace, repair, or refund the item. Please note this guarantee does not cover fair ‘wear and tear’. This does not affect your statutory rights.
Unwanted items
Under the European Union Distance Selling Directive, you are entitled to a 14-day cooling-off period. This means you can return your order in its original condition unopened to us within 14 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery. (eg: Royal Mail Recorded or Special delivery). Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error.
Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
The right to cancel your order does not apply to goods that are sealed and cannot be resold once opened. This does not affect your statutory rights as a consumer.
Returns
We guarantee the performance and quality of all goods we supply and believe that you will be delighted with your product. However, there may be occasions when you feel it is necessary to return an item. We aim to keep the process as simple as possible – all you have to do is contact us with your order number and we will process your return.
If the goods returned are proven to be faulty, a replacement or repair will be carried out. If the goods being replaced are no longer available, then an equivalent model will be offered. Any goods that are returned as defective/faulty and are found to be working will be returned to the customer who will incur the shipping costs – these costs will need to be paid before the goods are returned to the customer.
In no circumstances should you attempt to repair or open any product yourself. This includes but is not exclusive to, the removal of screws, opening the case, disassembling the unit, and breaking any warranty seal or sticker. Any goods damaged by you, or goods opened, are in violation of the warranty and any repairs or costs will be at our discretion.
Refunds are given at the discretion of somethingkawaii.com. If any goods are returned incomplete, damaged, soiled, or used, then we reserve the right to impose a charge proportionate to our costs of processing the sale. We reserve the right to restrict returns of unopened or defective products at our discretion.
Vouchers
Vouchers are limited to one promotional voucher per person, per offer, and one per order. Sale items are exempt from any promotional vouchers. Something Kawaii reserves the right to cancel online vouchers at any time.
Preferred choice
When selected, we will try on every occasion to send out the preferred choice you have opted for, however, depending on stock levels we may send an alternative.
Pre-order
All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfill their promise on quantities. They can also be delayed at customs if the product is imported.
The expected release dates are subject to change at the manufacturer’s discretion. Shipping out your order will also depend on how many orders we have received so far and when your order was placed in relation to the rest of our pre-orders.
Even though we try our best to give you enough information regarding the images and details, we rely heavily on what our suppliers tell us with some Pre-Order items, especially the Japanese items. It is always possible that the final item you receive may not look exactly like the image we have received from the manufacturers. Also, with Japanese items, the pre-order price is not a confirmed price, and on some rare occasions, it might change due to the weight, the currency exchange rate & also the exclusiveness of the item.
Please note for all pre-orders your card will be charged the full amount. If the item was a special request, the order cannot be canceled at a later date. If we can’t supply the items you have pre-ordered within 31 days then we will refund your full payment.
Disclaimer and Limitation of Liability
YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF OUR SITE IS AT YOUR SOLE RISK, THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SITE IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE, REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH OUR SITE, REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OUR SITE, REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH OUR SITE OR THAT OUR SITE WILL MEET ANY USER’S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY TO USE OUR SITE, RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OUR SITE, RESULTING FROM LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF A USER’S TRANSMISSIONS OR DATA OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Copyright /Trademarks/Data Protection
All screens appearing on this site including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement are the sole property of somethingkawaii.com. Where we do not retain the copyright, the copyright is held by the owner of the material. International copyright laws protect all material. The content on this Site is only for the purpose of shopping on this site or placing an order and for no other purpose. Any other use, including, reproduction, modification, uploading, posting, transmission, or distribution in any form or by any means without our written permission, is strictly prohibited.
All trademarks and brands are the property of their respective owners.
We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.
General
We reserve the right to change prices, and descriptions, and modify, or substitute products without notice. All goods on the website and any associated advertisement are invitations to treat only and are not offers. We may experience problems with the supply of certain products and therefore may supply a substitute of the same or better quality at the same price.
Any orders received represent an offer to buy products indicated by you, this is not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description, or any other information about the product is incorrect, somethingkawaii.com shall not be obliged to sell you the product.
We reserve the right to decline any order. The above policies are part of our commitment to provide a high-quality service. They do not affect your statutory rights as a consumer.
Squishies
Squishies are never perfect. They are handmade and hand-painted. Due to the nature of the product, it may contain holes, air bubbles cracked parting lines, and there are times when some of the colour may bleed into the other part of the squishy, please note that they are no defects but characteristic of a squishy.
