General

We aim to despatch all orders received by 1:00 PM GMT the same day (which applies from Monday to Friday only). Special deliveries are not guaranteed on a Saturday. Any order received after 1:00 PM GMT will be despatched the next working day-  please note we do not despatch on bank holidays. There is also a choice of shipping methods you can choose.

Packing

All our items are packed securely and shipped either in a padded jiffy bag or in a cardboard box, depending on the nature of the product.

Shipping charge

We do not charge a fixed shipping charge, we only charge the actual cost of shipping (packaging included) which will depend upon the weight of the items in the basket. This makes shipping much cheaper than it usually is with other websites. If would like to compare our shipping charges with other websites, you can do so easily by just adding the items to the shopping basket and use the “shipping cost calculator” link on the shopping cart page for your country.

UK standard

We only offer this shipping method for low-value items to our UK customers to keep the shipping costs down. However, please note this is an option neither trackable nor insured.

UK Recorded delivery

This method of postage is recommended for non-urgent orders and orders up to £46.00 in value. Delivery time for this method is 1-3 days on average. Please note that this may not be possible during Christmas or other peak times. We use the Royal Mail recorded delivery for this service. A signature is required however if no-one is in to receive the package, it will be able to collect from your local Royal Mail office which will be identified on a card that your postman will post though your door. The Royal Mail may pay compensation of up to £46 for loss or damage of an item posted by this way. Please note that as with any mail order company, delivery is out of our hands once Royal Mail has collected from us and is subject to Royal mail delivery terms and conditions. Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.

UK Special delivery

This method of postage is recommended for urgent orders and also orders £46.00+ in value. The full value of the order is covered and the order should normally arrive the day after despatch before 1:00 PM GMT. We use the Royal Mail Special delivery service which is subject to the Royal Mail’s terms and conditions. Please note that Royal Mail doesn’t guarantee their special delivery on Saturdays. A signature is required upon delivery however if no-one is in to receive the package, it will be able to collect from your local Royal Mail office which will be identified on a card that your postman will post though your door. The Royal Mail may pay compensation of up to £500 for loss or damage of an item posted by this way, so we recommend that you opt for the Special Delivery service if you have any concerns relating to compensation for goods that are at a higher value.

Airmail standard

We only offer this shipping method for low value items to our international customers to keep the shipping costs down. However, please note this is option is neither trackable nor insured.

If you are from Italy then we will strongly advise against this option as we can’t guarantee the safety of your delivery. We advise the use of ‘International signed for’ instead.

International signed for

We offer trackable international shipping by International signed or International tracked (whichever is applicable to the destination country) from Royal Mail. The final delivery to the customer will be made by the country’s national postage service; this generally takes around 3 -7 days. The cost of delivery is again based on the weight of the order and is generated dynamically by the checkout process. A signature will be required upon delivery.

Please note we also insure the items for loss, and it comes with a basic £46.00 cover. However, we do cover the higher value items if necessary.

Online tracking

All of the above delivery methods can be tracked online. Please bear in mind that the online tracking will only work once the shipment has already reached your country, which usually happens within 1-2 days after the actual shipping date.

UK – www.royalmail.co.uk – enter your details in the track & trace section

USA – www.usps.com – enter your ref number in the track & confirm box

Parcel force delivery

If the weight of the item is more than 2kg then our cart will automatically recommend this method of shipping. It is due to the fact that this is the cheaper option for shipping above 2kg compared to other methods. However please note that the parcel force option can only be used for shipping to UK & Europe.